[2021] My account have been hacked and got banned but no respond from EA

Hi there, @Marmiell.

It's taking longer than normal for ToS to investigate accounts due to the very high volume of them they are working through. The best way to get an update is to try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Do not resume your existing case that is awaiting investigation. That will pull it from the queue. 

@Marmiell 

You're very welcome. If you have any other issues, please let us know. Thanks!

@Ironhead1111 

It's taking so long due to the amount of accounts that need to be investigated.

@Ironhead1111 

I really don't have those details for you. There's a very large amount of accounts to investigate currently. Our teams are working through them as quickly as possible.

@Ironhead1111 

Terms of Service isn't available by chat or phone. You can contact an advisor to get an update on your case though.