[2022] Missing EA Play charm

Hey @mre1279, 

I split your post off to a new thread since the original was an older thread about a different topic. 

I'm afraid we can't really help with missing items here on Answers HQ. It would be best to reach out to the EA Help team so they can pull up your account and take a look. You can find more info on how to set up a case with the team at the EA Help website.