[2020] games not being registered

Hi @PsychoDins, 

When this happens is your rank in the lobby mismatched from the rank that's showing up above your character's head? 

/Kent

@PsychoDins 

Gotcha, thanks!

I see this happen from time to time when ranks reset, but usually after a couple ranked matches they'll sync back up again. It sounds like it's doing the same thing now, but randomly in between matches. 

Do you mind if we try out some troubleshooting to see if it helps at all with the syncing issues? When you have the chance I'd recommend starting off with the basic connection troubleshooting steps over at the EA Help website. If it keeps happening after that try out the platform-specific steps as well: 

- PC

- Xbox One

- PlayStation 4

Let me know if the same thing keeps happening after that. Thanks again!

/Kent

@PsychoDins 

Thanks for giving it a shot. 

Which platform do you play on? 

/Kent

Hey all,

Since this is a pretty old thread that hasn't been active for a while I am going to lock it to prevent necro-posting. 

If you need some help or have a question, feel free to post a new thread, and we can take a look. Thanks!