over 2 years ago - EA_Kent - Direct link

Hey @MQCH0


There are some other troubleshooting steps we can try which may help with this. 

 

A good place to begin would be with the basic and advanced connectivity steps over at the EA Help website. If you're still running into the same issues after that please let me know. Thanks! 

Kent.png
over 2 years ago - EA_Kent - Direct link

@MQCH0 

 

Gotcha, thanks!

 

Which platform do you play on? 

Kent.png
over 2 years ago - EA_Kent - Direct link

@MQCH0 

 

Thanks!

 

Can we try changing the DNS settings in Windows to see if that makes any difference? Setting a different DNS can sometimes help with issues like this. 

 

You can update the DNS through the Windows TCP/IP Settings. For more info on how to get there, check out the Microsoft Support website for more details. Choosing the Manual option will let you enter a DNS of your choosing. 

 

I usually go with the public Google DNS (Primary DNS: 8.8.8.8; Secondary DNS: 8.8.4.4), but I've also heard that using the Cloudflare DNS Resolver can also help (Primary DNS: 1.1.1.1). Let me know how it goes if you're able to give it a shot. Thanks again! 

Kent.png
over 2 years ago - EA_Kent - Direct link

@MQCH0 

 

Thank you for giving it a shot!

 

Could you post a DxDiag when you've got the chance so we can take a look? For more info on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. 

 

Thanks again. 

Kent.png