13 days ago - EA_Mako - Direct link

Hey @mzzz_218,

 

Please be cautious with what information you're sharing on the forums, as these are public and visible to anyone. I've edited your post to remove the attachments and some other personal details.

 

As you mentioned, the account was temporarily locked because someone else appears to have gained access to the account.   If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.   After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.   You can create a new case here and select Game Support > EA account > I need help with my hacked account so the support team can assist with the actual account recovery.  Mako.png