Original Post — Direct link
watched the streams for new raid and got confirmation I had received the mask and bp trophy rewards but they never appeared
over 4 years ago - Ubi-Mark. - Direct link
Hello ChevalDeFeu14,

Sorry to hear that you are missing Twitch Drops.

In this case, can you please create a ticket on our support page?

You can also contact us via social media: Facebook or Twitter.

Our support team will be more than happy to investigate it further for you. If you have any additional questions, please let us know.
almost 3 years ago - EA_Illium - Direct link

Hi @jnub64 I would recommend reaching out to our support to look into this further. 

  

EA Help on Twitter  

https://twitter.com/EAHelp  

  

Live-Support  

https://help.ea.com/en/contact-us/  

  

Thanks!  

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almost 3 years ago - EA_Illium - Direct link
@jnub64 You can also create a case on help.ea.com for our support. Illium.png

*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.