over 4 years ago - EA_Aljo - Direct link

Hi there, @RasSinOfGreed.

 

This can happen for multiple reasons. The first thing to do is update your password. Also, if there are too many repeated attempts at logging in, this message will come up. It should go away in about 90 minutes. Another possibility is that you're trying to log in with the wrong email address. If none of these are the case, try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!

over 4 years ago - EA_Aljo - Direct link

@RasSinOfGreed 

 

Did you contact support to see if they can help? 

over 4 years ago - EA_Aljo - Direct link

Hello, @nicktav68.

 

Please contact support using the methods I detailed in this thread already. Thank you Standard smile

over 4 years ago - EA_Aljo - Direct link

@01janzaldo 

 

If you no longer have access to the email on the account, you'll need to go through the account recovery process. That starts by filling out the form here.