[2021] My account was hacked and then banned

Hey @alwaysbored786,

 

Our Terms of Service team that's able to investigate banned accounts is currently dealing with a higher volume than usual, so those replies are taking a bit longer to receive currently.

 

The TOS team will reach out via email as soon as they get to your issue and investigate, but if you haven't already done so I would definitely suggest making sure the account has been secured  in the meantime.

 

That should help preventing you from having to go through this again as you mentioned someone else had gained access to the account. Thanks for the patience while they're getting to your case.

@alwaysbored786 There's no need to provide that proof on your end. That is something our advisors and TOS team would be able to see during the investigation, in part due to the locations and activity you mentioned here.

That is fairly standard to look for when someone's reporting a hacked account, so it should be fairly apparent in our own records when that happens.

The investigation itself isn't typically what takes the longest. In this case it's more a matter of the number of other cases in line before yours that they'll need to get through first.

Hey @Noob_Chemist,

Good suggestion! We do actually have an article detailing some of the common ways this occurs and steps to help prevent it.

https://help.ea.com/en/help/account/how-to-maintain-account-security/