over 5 years ago - EA_Blueberry - Direct link

@B3A5T_Callion 

 

Other than that gold armor right after the drop, everything else was tough to watch. Let's see what we can do to really fix that connectivity issue. 

Check out these steps:

 

  1. It's possible Killer Control Center could be playing a factor. Check out this post which helped fix rubberbanding and lag for players.
  2. Log into your router's admin panel (instructions are on the router itself most of the time). Check to see if there is a firmware update.
  3. Open the ports listed for Apex Legends: https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/
  4. Check for pending Windows Updates. Search "Windows Updates" in the desktop search bar to check for pending updates.
  5. Right-click on the game in Origin and select "Repair."
  6. Launch the game and let us know what happens.

We have some additional steps below in the article which I'm sure you've taken a look at since you've went to the extent of changing your DNS. Hope this helps!

 

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/



over 5 years ago - EA_Blueberry - Direct link

@B3A5T_Callion 

 

Can you try going into training mode first before going into other modes? Another player posted a while back that helped fix the latency issue. I just want to know if that actually works for you so we can notify the team.

Can you upload DxDiag and UO Trace for me? Do you play on  WiFi connection or is your PC wired in?

 

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

 

UO Trace

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/



over 5 years ago - EA_Blueberry - Direct link

Can you try a clean boot and then immediately launch Origin as administrator to see if it's a program running in the background causing the issue?

 

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/