Unlinking PSN account from old EA account.

Hey @72c5a144dc485acf,

 

Sorry to hear you've been having trouble getting back into an account. I'm afraid we're unable to make any account changes via the forums, so you would need to continue working with support for this issue.

  Our support would need to be able to verify enough of the registered account information before any changes can be made. You're welcome to reach out to try again, but we wouldn't have a way to otherwise bypass that verification, sorry.

 

Hey @CrackCain,

 

That may be directing you to a help article rather than a support option depending on your current account status or the options being selected.

 

Just to be sure, if you're trying to get some help making a change to your account try to create a new case here and select Game Support > EA account > I want to update my EA Account information or I need help logging in to my EA Account.

 

If you're using those specific options and aren't able to get through to support, try using an incognito mode window when going through those again. You'll see an option to Continue without logging in, so just select this rather than logging in with the incognito window. Let me know if that lets you get a case opened!