devtrackers.gg
Hey, @Salamoalaikoum
Does the purchase for the 1000 coins show up as completed under your PlayStation account's transaction history? If it's there, does it show up in your country's currency? Some players will accidentally make purchases while on VPN which can cause content issues due to region locks through the Sony store. If that's the case, please contact PlayStation Support so they can look into the purchases made on your PlayStation account.
Click here to contact PlayStation Support
If you're unable to get in touch with our Live-Support team at our Help site, we also have Social Advisors available on Twitter at EA Help.
It's unfortunate to hear about the hoops you're jumping through, but we'll help make sure you get those coins and find out what caused this. 
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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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