Hi @T7QO,
I'm afraid we wouldn't be able to help you out with that on Answers HQ. Our Terms of Service (ToS) team handles Sanctions and Bans on accounts though. You will need to reach out to them to have this looked into. This Guide and FAQ will help with reaching out to them: EA Bans and Suspensions - How they work and how to get in contact with us
They'll get back to you via email so do be sure to keep an eye on your email inbox (and spam/junk folders...sometimes the emails can be routed through to there).
- EA_Lanna
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Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds