about 2 months ago - EA_Lanna - Direct link

Hi @AmIBoL2

 

The message you received says you can still play the game, no lock has been applied this time. 

 

Have you tried loading up the game?

 

- EA_Lanna

Lanna.png____________________________________________________________


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about 2 months ago - EA_Lanna - Direct link
Hi @AmIBoL2,

Thanks for that. Please click on the 'Dispute' button to reach the Terms of Service team with an appeal if there's been a mistake there. They'll take a look into things for you.

- EA_Lanna Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

about 2 months ago - EA_Lanna - Direct link

Hi @AmIBoL2

 

Hmmm, I'm not sure why. Did you reach out to the Terms of Service using the Dispute button? 

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds