11 months ago - EA_QueenBee - Direct link
Hey @Leucotos,

Not all bans will show up in the ban history. Some game specific ones don't get shown there, which is a little confusing. Regardless, bans aren't something we can help with on the forums, unfortunately. If you'd like to raise a dispute, I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to take a look into this for you.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
11 months ago - EA_QueenBee - Direct link
@Leucotos,

What do you mean exactly that it is not registered? Are you not able to make a case?

Can you check if maybe the Korean version of the page works?

https://help.ea.com/kr/help/account/information-about-locked-or-banned-or-suspended-accounts/

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other





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