over 2 years ago - EA_Kent - Direct link

Hi @Exil4do_

 

Thank you!

 

One thing I noticed in the DxDiag was the video drivers appear to be out of date. Did you roll back to previous drivers when you were trying to troubleshoot the BSODs? 

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over 2 years ago - EA_Kent - Direct link

@Exil4do_ 

 

Gotcha, thanks!


Have you been keeping an eye on your hardware temperatures and power usage while Apex Legends is running? Have you noticed anything out of the ordinary there leading up to the crashes? 

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over 2 years ago - EA_Kent - Direct link

@Exil4do_ 

 

Have you had the chance to try running the Windows System File Checker tool to see if if is able to find any problems? 

 

You can find more info on how to run it at the Microsoft Support website. Let me know if you're still seeing any crashes or BSODs afterward. Thanks again. 

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over 2 years ago - EA_Kent - Direct link

@Exil4do_ 

 

Thank you for following up!

 

Have you checked to see if there might be an update available for your BIOS? I have seen some cases where that can help with similar crashes. 

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