Hello, @callumseanbush
I'm very sorry to say, but this is something an advisor will need to assist with. I understand they are sending you here, but we aren't able to help with missing content issues through Answers HQ.
I'm very sorry, but there's nothing we can do on Answers HQ. Unfortunately, we're not able to help with missing content. Only an advisor can do that.
If they are continually telling you no, it should mean that can't verify the validity of your claim. In that case, they are not going to change their answer. We cannot help with missing content through Answers HQ.
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