over 2 years ago - EA_Kent - Direct link

Hey @Seulesss

 

My first thought is there might be a software issue of some kind that's causing this to happen. 

 

What happens if you start your PC in a Clean Boot before you launch Apex Legends? If there is anything else running that could be causing this that might help to get around it or narrow it down. You can find more details on how to set up a Clean Boot over at the EA Help website

 

Let me know how that goes once you've had the chance to give it a shot. Thanks! 

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over 2 years ago - EA_Kent - Direct link

Hey @Seulesss

 

An MSINFO has some personal info about your PC that we don't really want to be publicly visible, so we won't ask you to share one here on Answers HQ. 

 

A DxDiag might be helpful, though. Would you mind sharing one when you have the chance? You can find more info on how to pull one up over at the EA Help website. Once you have the text file please attach it to this thread. Thanks! 

 

 

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over 2 years ago - EA_Kent - Direct link

@Seulesss 

 

Thank you!

 

Looking through the diagnostics it seems like some Windows processes might be crashing. When you've got a chance could you try running the Windows System File Checker to see if that makes any difference? You can find more info on how to run the tool at the Microsoft Support website

 

Let me know if you're still having the same issues after that. Thanks! 

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over 2 years ago - EA_Kent - Direct link

@Seulesss 

 

What does your hardware usage look like leading up to the crashes? Are you seeing anything weird there? 

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