[2024] These two people were the most racist people I have ever met while playing this game. My game had crashed and all I hear when I join back was “ni**er ni**er” all because my game had crashed.

I'm so sorry this happened. *if* you encounter this type of behavior and are able to get a recording of any of it, we can take action. In general, it's hard for voice chat to take action absent evidence (unlike text chat), though if you do report them it is followed up on; if there's a lot of reports for the same player(s), I think that makes a difference. But if you are able to get a recording of it, the CS team can take action on that. I know that's not necessarily the first thing on your mind when going through this.