[2021] Square Enix: "We strive to deliver unforgettable gaming experiences to as many people as possible, and making sure that our games and services are accessible is a very important part of that mission."

I know accessibility is an important topic for you and for us. I haven't replied to the other threads because i have been asking questions internally. I will do my best to give you guys an update on what's coming and what the state of accessibility is at the moment.

My stance is that i engage with you guys as much as possible. The information i get is either things i personally know because of my role or things i manage to get validated internally. Its not always easy to get answers because sometimes we might be figuring out If or when we are releasing something. Its pretty fair to say that accuracy in information is something that is very important, to all of us really. So i don't always get to speak about everything, it makes sense though. There's really no malice here, i go to several meetings where the community team is pushing constantly to give you guys updates. Sometimes we move too quick (See the XP blog) and things don't come out the right way. So in some instances, we take our time to get our facts right and make sure that you have context. I wish we would have taken more time to explain how that exp adjustment ties into a revamp of the progression system, i wish we could have explained why it matters for upcoming content as well but instead we only explained a little bit of math, without context and we could have done better. So! Long story here no excuses for anything but at least as much context as i can give.

We know we can and must do better guys. I know missed promises feel like lies but the truth sometimes its far more nuanced than that. We make decisions to scope or move things often and unfortunately if that happens after we announced something its not great for anyone. Please understand that the current caution is an equal measure of respect for you. It may not feel that way and thats where things could be better.

One of the things that happens frequently in video games is called waterfalling. Basically if we can afford to make only 1 thing but we have 2 things we wanted to do, one of those things moves out to the next round of content creation. Sometimes a feature can be moved for quite a while if other things take precedence. Unless we outright scope something out or cancel a feature it typically lives in our planning. Depending on when i or anyone else talks about it, its release could have changed. We are trying to communicate only on things that are coming out in a known patch because otherwise all i have to say is soon and someone will make a delightful meme. All of that said i can promise you we have no bias against anyone, i am asking internally for us to circle back on accessibility and we do have some improvements coming but we also promised a lot more so its important to me we communicate on those.

*edited out a little grammar mistake*

When i said circle back i meant in terms of communication. The communication i am trying to get to you is what's in the works and what isn't. I don't have all those answers yet. You are asking fair questions i just don't have a full answer for you at the moment.

I understand, that is why i am here of my own volition. I do need to confirm what is and isn't in the works though.