[2019] The MISTAKENLY Banned Collecting Thread

I'm genuinely confused as to what's happening on this thread.

If you're getting that message, you're potentially being faced with a technical fault. If you've been banned by EA in any fashion, you will have received an email from EA's Terms of Service. If you're getting that message in isolation of that, and you aren't getting messaging from EA TOS at your nominated email address, then I don't believe that your account has been banned.

Regardless.

1. Never ever share information about your account with anyone.

2. If you feel that you have been banned, yes, you must contact EA Help. We're not fobbing you off, we're not passing the buck, these are the folks who have the data and the tools to investigate this stuff. It doesn't go through to some automated machine, it's not being passed to the lowest level minion, it's getting looked at by the right people. Check the link below.

https://help.ea.com/en-gb/help/account/information-about-banned-or-suspended-accounts/

Please do add more comments and questions below if there's something I can help with.

I'll have a chat with them in the morning to ensure that they're taking into consideration what you shared with me here, but I trust these dudes on the decisions they make, and the reasons they make them.

As I say, it's not an automated system that manages this stuff, it's people, and if they have due cause to take action, they do. Similarly, if they make mistakes, they're not too proud to admit them and will always reverse any bad actions.

I trust them and the tools and data that they have access too with which to make the decisions that they do. I doubly trust them to question the tools when presented with suggestions that the tools they're using are possibly reporting false positives. I triply trust them to do the right thing in those circumstances.

I can only operate from a super speculative position here as I don't have their insight. I can empathise completely with how frustrating it must be if you have been personally affected by something that you feel is totally unfair. I will be talking to them tomorrow.

Trusting them doesn't mean that I automatically don't trust others, like yourself.

Let's figure this out.

Hey /u/Telkor - There's really next to no additional info that I'm privy to, or would be in a position to discuss here. I also don't have any new or additional reasons that there's actually anything wrong here.

Sorry if that adds to the frustration. Please understand that we don't talk about who gets banned, and we don't make a point of commenting publicly on these things, nor do we look to do any form of public shaming to state definitively why folks received their bans.

What information we have shared on the topic is available here - https://www.ea.com/games/battlefield/battlefield-5/news/anti-cheat-in-battlefield-5

Please know that I have shared this entire thread with the team when it was first alerted to me, they assured me that they've double checked their work and have continued to monitor for additional comments to that they can sustain that.

The only thing I can insist anyone who believes they have falsely been banned is to contact EA Help. If they come back to you to explain that the action is upheld, it's because they're satisfied with the actions taken, and have confidently re-reviewed the situation as much as possible to make sure that they've done the correct thing.

We don't ban for fun, we don't ban to uphold some daily quota. It's the absolute final action we ever want to take and will always work to avoid it.

Appreciate it's not the update you, and others on the thread are looking for, but this is the update I have for you today.

Edit: To provide an example of how we work - https://www.reddit.com/r/BattlefieldV/comments/bfm2du/do_not_do_the_grind_flare_challenge_warning/elf2a1s/