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[2019] Bought the Celebration upgrade on PS4, no content unlocked


Original Post — Direct link

I bought the upgrade, it says purchased on the store and i've tried everything from re downloading the game, to looking under add-ons on PS4, to restarting the PS4 and the celebration content won't unlock (new skins aren't unlocked). I was on with EA support last night who couldn't help as well as sony support. Did anyone else encounter this issue? /u/F8RGE, can you help at all? I'm seriously out of options here and really want to know why I did not unlock the celebration content.

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almost 5 years ago - /u/F8RGE - Direct link

Please reach out to EA Help, they can help with this.

https://help.ea.com/en/

almost 5 years ago - /u/F8RGE - Direct link

Originally posted by Neverx_13

Already did, they told me to contact Sony and then sony said my account had access to the celebration edition but I still have no content unlocked. Not really sure what to do at this point.

What's your gamertag?

almost 5 years ago - /u/F8RGE - Direct link

Originally posted by Neverx_13

Neverx_13 on PSN. I can PM you my receipts and everything if needed.

Thanks, I'll flag with the team. Everyone has gone home until Monday now though, so might be after the weekend, sorry.

I'll reach out to our support team and see if they can do anything else in the mean time.

Sorry, is about all I can do. I'm not a technical support unit :(

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