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It's basically like this, the clone wars fans wanted Ahsoka, Mace, Jango/Cad Bane, and Asajj to be added. Sequel fans and a handful of others thought Hux and Poe would be added
No one initially thought small utility droids would ever be playable, especially as a hero so it's definitely (and understandably) jarring to think DICE would even add them the way they did
Now yes there are some that like the idea of a new way of playing and others rather prefer the alternative, personally I don't mind the soccer balls being added as long as it's done right.
As for how at least Ben (cause his responses are all I see about it) addressing those that prefer anyone other than the two droids, I understand his point of "we don't care we're gonna do it our way" but i don't agree with how he presents some of his info and logic; like he grasps for straws to try to sound valid like this post for example showing the service record comment, Poe literally tried to kill Kylo while BB-8 killed some red shirts with a hijacked AT-ST
I digress, like I said I'm fine with the droids but there were way better heroes that could've been added instead
A lot of the time people forget that adding content is never as easy as "let's do this" and it magically happens.
There are a lot of things that happens and sometimes things are never as straight forward.
"Why don't you do this?" "Maybe we wanted to, but for whatever reason, we couldn't?"