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Dear supercell, with reference to https://www.reddit.com/r/ClashRoyale/comments/blaml6/best_season_on_profile_replaced/?utm_medium=android_app&utm_source=share, can u update us on this bug? Is our ranking gone for good? Please let us know if there's any update, thx! u/Supercell_Daria u/Supercell_Drew
hey thanks for the ping - so after checking with the rest of the team, the answer is that this isn't a bug.
trophy placement takes precedence over legacy global leaderboard rankings. it does not make sense for your best season to actually be lower than a higher result (in your screenshot, the after has higher trophies than the 'before'.)
i know people are disappointed that they lose their highest global ranking in favour of the new trophies but unfortunately it is the way that the leaderboards work - it is always based on your highest trophy ranking.
the trophy inflation through the increased leagues caused these older rankings to become smaller (even though the ranking was higher).
i definitely think that this was something we overlooked in our communication beforehand, and we could have made players aware of this before the change. that's totally on me and i apologise for that.
i know it's not the answer that you wanted to hear but i hope i have explained it in a way that makes it easier to understand. feel free to reply if you need any more info!
drew
Drew, but I have a ton of people in my friend list where this doesn’t occurred.
Example.
Best season: 5802 trophies. Rank 3773
Previous season: 6438 trophies. Rank 4393
Why this players old stats were not changed but only from people who not reached a ranking at all? In this scenario his rank is the determining factor for best season. Not trophies.
You can also look at the top players list. None of their old ranking was replaced even though they had higher trophies than before.
ahh i see what you mean. i thought you were referring to the example in your post (no ranking & higher trophies replacing lower trophies but a ranking).
the example you've just given sounds like a bug then. i'll go chat to the team and see why there is this discrepancy and if it's working as intended
thanks for the explanation!
Finally we get the answer now. Thank you!
However after checking, I still can see some people's best season is based on their best globe ranking, even their previous season trophy is much higher. So it is kind of confusing, as we seems have two ways to show the best season. Not able to post images in reply, otherwise I would do it.
Will the upcoming season reset make all players' best season based on their highest trophy? :O
No, I thank you for your appreciation and work. I hope what this will get addressed properly .
All best wishes.
ok so yeh the way you've described:
Best season: 5802 trophies. Rank 3773
Previous season: 6438 trophies. Rank 4393
is incorrect - we've added it to our bug list. thanks for flagging it up!