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Authorization/Login Error After Update (Please Report)


about 10 hours ago - /u/COD_Mobile_Official - Direct link

Greetings everyone,

We've seen a growing number of threads and posts about being unable to login after the in-game update went out. For anyone experiencing a login error since the update release, please just comment here and let us know the following:

  • What region are you in
  • What device are you using
  • What login method are you using (Example. Line, Google Play, or Call of Duty account)

6 PM PT EDIT - Thank you for the many replies with the info we asked for above. The team is looking into this and we'll hopefully have a fix for you before Season 1 launches tomorrow.

External link →
about 10 hours ago - /u/COD_Mobile_Official - Direct link

Greetings everyone,

We've seen a growing number of threads and posts about being unable to login after the in-game update went out. For anyone experiencing a login error since the update release, please just comment here and let us know the following:

  • What region are you in
  • What device are you using
  • What login method are you using (Example. Line, Google Play, or Call of Duty account)

6 PM PT EDIT - Thank you for the many replies with the info we asked for above. The team is looking into this and we'll hopefully have a fix for you before Season 1 launches tomorrow.

External link →
about 1 hour ago - /u/COD_Mobile_Official - Direct link

Originally posted by Material-Contest-614

Asia region, login error with Call of Duty account, Android.

Heya, thanks for sharing. We believe this should be fixed now. Could you try again and reply back?

about 1 hour ago - /u/COD_Mobile_Official - Direct link

Originally posted by Fabulous-Struggle-90

Jeez I spent too much money already on this game. I haven’t played for 12hrs+ now and my hands are starting to itch 😂

CANADA, (ios) iphone 15 promax, my account is linked to Activision & facebook. Same error message.

Hey there, thanks for taking the time to report it here and with the info we needed. Could you check again now and let us know if you are still seeing this? We believe it should be fixed now.

about 1 hour ago - /u/COD_Mobile_Official - Direct link

Originally posted by Thin_Barracuda_1406

Canada, IPhone 15 Pro, cod account 

Heya, appreciate you taking the time to share here. Could you please check again when you get a moment and let us know if you are still seeing this issue?

about 1 hour ago - /u/COD_Mobile_Official - Direct link

Originally posted by Agreeable_Row7093

I am getting error 554827811 update download failed. NA region (Canada), Samsung Galaxy S23 ultra, Facebook account. 

Hey there, this should be fixed now (assuming it is the same issue as the others). Could you check again and let us know if you are still encountering it?

about 1 hour ago - /u/COD_Mobile_Official - Direct link

Originally posted by ramdom-ink

Can’t get into the game. Canada, iPad Pro, yadda yadda…thought it was just me.

Thanks for jumping in to share as well. Could you check again when you get a chance to let us know if you are still getting it? We think we fixed the issue and are trying to check back with everyone.

about 1 hour ago - /u/COD_Mobile_Official - Direct link

Originally posted by Confident_Mixture882

I have a problem with downloading the update even before logging in. My region is NA, my device is a Xiaomi Redmi 10C, and I log in using a COD account.

Hey, that might be the same core issue (it isn't clear yet), but could you try again when you get a chance and let us know if you are still seeing that issue? Make sure to check the Google Play or App Store to make sure there isn't an update there as well.

about 1 hour ago - /u/COD_Mobile_Official - Direct link

Originally posted by Chance_Item_881

Canada North America iPhone 15 and google play tried a bunch and still no luck! 

Heya, could you please try again when you get a moment and let us know if it is still happening? It seems like it should be fixed, but we are checking in with as many people as we can.

about 1 hour ago - /u/COD_Mobile_Official - Direct link

Originally posted by Vast_Commission_972

Canada , iOS iPhone 15 pro , apple account 🥲

Hey, thanks for taking time to report that here. Could you check again when you get a moment and let us know if you are still seeing the issue? Our team thinks they fixed it and are trying to verify.

about 1 hour ago - /u/COD_Mobile_Official - Direct link

Originally posted by TransitionDry5030

Getting an update download failed. Please make sure you have a stable connection with code 554827811, I’m in Ontario, Canada, using an iPad and I can’t even get to the login part. 

Thanks for sharing as well. Could you please check again when you get a chance and let us know if you are still seeing this issue? We are hoping it is fixed now per some recent checks on our end, but just let us know what you are seeing now.

about 1 hour ago - /u/COD_Mobile_Official - Direct link

Originally posted by forestfairy23

Is there some sort of customer service email or place we can contact??? This is so annoying

Heya, yes technically we have one in-game (not helpful in this case) and through our Activision Support website. However, this is clearly something affecting many players so that's usually a good thing since it means we can find the issue quicker and fix it quicker. In this case, we think we already fixed it. Could you please check again and let us know what are you seeing?

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Authorization/Login Error After Update (Please Report)

about 1 hour ago - /u/COD_Mobile_Official
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