about 2 years ago - Mayra - Direct link

Greetings,

Thank you for reaching out to us. By any chance have you experienced the same issue by playing on Official servers?

We await your reply.

about 2 years ago - Mayra - Direct link

Greetings,

Thank you for the thorough information. Since no packets are lost the issue is most likely on the server-side. Would you be able to try on an Official server just to test that theory? We have server #1036 located in Germany that falls into the area you prefer.

We await your reply.

about 2 years ago - Mayra - Direct link

Greetings,

In this case, you might want to contact your ISP to ask for more information. If you have the IPs for the private servers you enjoy, ask the ISP support to check if they can find a better route for you to access it.

We hope this helps! :slight_smile: