Mayra

Greetings,

Please submit your bug report on the correct thread and with the provided template so we can assist you.

Greetings Exile,

Thank you for your report. Can you please share your log file with us after attempting to load the server once more?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Greetings Exile,

Thank you for reaching out. Please share your ticket number and we’ll ask someone over at the Help center to follow up.

We await your reply.

Greetings,

We appreciate you trying the troubleshooting steps. We shared the information with our team for more investigation.

Please, keep your eyes on your forum notifications as we might reach out in private to request more details.

Greetings,

Thank you for your reply. Please try to get your console into safe mode and attempt to change the screen settings.

Here’s more information on how to proceed from the platform holder:

Greetings from Hell! And welcome to our forum.

Thank you for your report. Can you share with us if you receive any error messages?

Also, is your console on a wired or wireless internet connection?

We appreciate your patience while we review your case.

Greetings from Hell!

Thank you for your feedback. We shared your claims with our team.

May your voice be heard!

Greetings from Hell! And welcome to our forum.

Thank you for your report. We shared the information with our team for more investigation.

We appreciate your patience while we review your case.

Greetings Exile,

Please follow the stated on the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type.:

https://funcom.zendesk.com/hc/en-us/requests/new

You can read the full version of the Guideli...

Greetings Exile,

Thank you for your report. It seems the log file didn’t finish uploading. Could you send it once more, please?

We appreciate your assistance.

Hello @SDSnakeDoc,

Thank you for being so interested in assisting us in this investigation. You can upload the video to YouTube or a similar platform and share the link with us.

However, in this thread, we are looking for the issue on the Public beta - PC/Steam. Therefore, please submit a new bug report on the Xbox section of the forum, we’ll gladly take it from there.

Greetings from Hell!

Thank you for your message. We shared more details that touch on your concerns over our Official Discord server, please check it out.

We hope this helps.

Greetings Exiles,

For more information on the upcoming patch please check the current notes on Public beta:

Greetings from Hell! And welcome to our forum.

Thank you for your questions. We’ll seek out the answers with our team.
Keep your eyes peeled for direct messages and forum notifications.

May your voice be heard!

Greetings Exile,

Thank you for your report. Could you please share with us on what server or game mode did you notice this issue?

Also, could you clarify if you mean hardened steel weapons, and tools, or what items can’t you dismantle?

Thanks in advance.

Greetings Exile,

Thank you for reaching out to us. Could you please share with us on what server or game mode did you notice this issue?

Also, could you record a short video better showcasing the situation you encounter?

Thanks in advance.

Greetings,

Thank you both for the additional information. We’ll ask our team to review the legendary weapons.

Have a nice day!

Greetings Exiles,

Thank you for your reports. Would any of you be able to record a short video better showcasing the issue?

If possible, please also share what truncheon you used and what thralls were you trying to drag.

Thank you in advance.

Greetings Exiles,

The issue was specifically with Nemedian block foundations. If you used ceilings and fence foundations it should be fine.

If you want to test it out, first back up the saved file. By doing so, you can replace the file later if things go south.

We hope all goes well. Have a good day!

Greetings Exile,

Thank you for reaching out to us. Could you share some additional information?

• Do you have your game installed on an SSD or HDD?

In the meantime, here are some steps that might help you. Please ensure that your save is stored on the XBOX cloud before trying each of the following:

1. Reset the console cache by holding the power button for about 10 seconds until the console powers off, then disconnect it from the power outlet for a couple of minutes, then try loading it into your SP session.

2. Try to perform a soft factory reset while keeping games and apps.

3. If the above procedure doesn’t help, please try to perform a full reinstall of the game.

We await your reply.