[2022] Single player not saving & laggy / freezing

Greetings,

Thank you for reaching out to us. Could you share some additional information, please?

• Do you have your game installed on an SSD or HDD?
• Is the console stable playing other demanding games?
• Does it exhibit any signs of overheating while playing CE?

In the meantime, we can suggest some steps to assist in this situation. Please ensure that your save is stored on the XBOX cloud before trying each of the following steps and letting us know if they help:

Reset the console cache by holding the power button for about 10 seconds until the console powers off, then disconnecting it from the power outlet for a couple of minutes, then try loading into your SP session. Try to perform a soft factory reset while keeping games and apps.

If the above procedures don’t help, please try to perform a full reinstall of the game.

We hope to hear back from you.

Greetings,

Thank you for performing the suggested tests.

Is your console on a wired or wireless connection? Would you be able to try putting it on a wired connection to test it?

Before the issue started:
When you finished your play session, did you usually close the game through the main menu?

Greetings,

Thank you for the additional tests. We didn’t have any updates on Xbox recently that could affect you as described. Have you changed your Internet service provider or its hardware before this situation started?

Can you try fully resetting your router by turning it off and unplugging it for about 10 minutes?

We understand. Thank you for providing all the information requested.

We’ll forward your case to our team for further investigation. We might reach out to you via direct message if there’s anything else they need.

Apologies for the inconvenience, and thank you for your patience.