about 2 years ago - Mayra - Direct link

Greetings,

Thank you for reaching out to us. Can you tell us a bit more about the following:

  • Is your console on a wired or wireless connection?
  • Do you experience similar issues playing other PS games?
  • Can you share with us how old is the current save you’re playing in, and can you give us an estimate on how much you’ve built so far?

Some suggestions you might want to try in the meantime:
Could you try rebuilding your PS’s database settings? (Safe Mode on PS5™ consoles and PS4™ consoles (US))

If possible, could you try to backup your singleplayer save to a pen drive and clear up your save and profile, then start a new game to see if the issues persist?

Additionally, please make sure to send the crash reports through the PS dashboard when this issue happens so our team can get a hold of them and look into the cause.