Original Post — Direct link

Trying to get the word out. If it can happen to our server it can happen to yours.

Official Conan exiles server 1650 was down for more than 24 hours starting the morning of 9/10/21 and wasn’t even available to select on the server list during that time. When it became available today around noon all of us that logged in were directed to the character creation page. No one has their existing characters. At first we thought we had a server wipe, but this is not the case. There is the great wall built by Kunoichi at the beginning of the starting area. It appeared we would not be able to make it into the main map. After finding a small hole all you can find is builds by the clan Kunoichi all over the map. Where my base was there is nothing, other than where Kunouchi has built. Massive builds by one clan all over. Everyone I’ve talked to has found the same and has had to start as level one. It appears our server has been hacked. Three years of investment have been wiped out and replaced by someone else. How they accomplished this while the server down is baffling. It’s also heartbreaking to log into this. I’m hoping we can find some help and funcom will investigate and restore our server.
We are not the only server hit by this. Server’s 1586 and 1587 appear to have the same issue and the clan Kunoichi are built all over those servers as well. This speaks to a trend of Conan and Funcom being hacked and the game being hijacked by this clan. I hope funcom takes this seriously and does something not only to help the servers affected but to prevent this from happening again.

External link →
over 2 years ago - /u/Dreamagram - Direct link

We're looking into this. If it's as described, expect a roll-back (tomorrow, earliest) once we have gathered all the data.

over 2 years ago - /u/Dreamagram - Direct link

Originally posted by Dreamagram

We're looking into this. If it's as described, expect a roll-back (tomorrow, earliest) once we have gathered all the data.

Roll-back was done about 4 hours ago. We'll keep investigating what actually happened, but at least things should be back to how it was in the morning (5am EDT) of September 10.

over 2 years ago - /u/Dreamagram - Direct link

Originally posted by Dreamagram

Roll-back was done about 4 hours ago. We'll keep investigating what actually happened, but at least things should be back to how it was in the morning (5am EDT) of September 10.

As a final note on this one, we just wanted to assure you this was not a hacking incident. Nobody gained unauthorized access to the server databases.

The downtime which impacted the three servers mentioned here was due to a hardware failure in the data centre which took about 24 hours to correct. Following that, the servers were unfortunately started up with the wrong game database.

This resulted in these servers having identical and - as observed - rather annoying content. We restored each server to its correct database about 9 hours ago. We apologise for the disruption, the loss of Friday morning's progress and of the weekend's game time. Steps have been taken to ensure this won't happen again.

As a side note, the structures temporarily mirrored onto your servers violated the official server rules, so we have also taken action against those and the one(s) responsible for them.