over 2 years ago - AndyB - Direct link

Customer support is not able to provide account support in a public forum environment. If you submitted a ticket, it will be responded to - please feel free to DM me with your ticket number and I can follow up.

over 2 years ago - AndyB - Direct link

We do not ‘ignore’ tickets; as long as they’ve been submitted, they’ll be automatically entered in queue and answered when they come up. We don’t do account/billing support on the forums.