AndyB

AndyB


13 Jan

Post
    AndyB on Forums - Thread - Direct

The servers will come down for a restart 2022-01-13T14:00:00Z. The downtime is estimated to take 1 hour.


06 Jan

Comment
    AndyB on Forums - Thread - Direct

Your friend will need to submit a ticket or petition on their own. We can’t help with that from the forums nor can we provide support for someone else through another person. A single petition is all that’s needed and if they keep deleting and remaking it (since you use plural “petitions”) then that would send them back to the end of the queue each time.

Comment
    AndyB on Forums - Thread - Direct

Servers are back online!

Comment
    AndyB on Forums - Thread - Direct

The servers will come down for a restart 2022-01-06T14:00:00Z. The downtime is estimated to take 1 hour.


05 Jan

Comment
    AndyB on Forums - Thread - Direct

We do not ‘ignore’ tickets; as long as they’ve been submitted, they’ll be automatically entered in queue and answered when they come up. We don’t do account/billing support on the forums.

Comment
    AndyB on Forums - Thread - Direct

If you haven’t gotten your purchases or claims at this point, please open a ticket with us for help.

Comment
    AndyB on Forums - Thread - Direct

Items should be delivered as of today. Please let us know if your purchases still seem to be missing.

Comment
    AndyB on Forums - Thread - Direct

Ok I think I fixed it? edit: nm, still need to do something

Comment
    AndyB on Forums - Thread - Direct

Okay, thanks! I think there’s something with that specific alert which I don’t get on this account as an admin and thus didn’t account for? I’ll look into it.

Comment
    AndyB on Forums - Thread - Direct

Hm weird, never seen that on either size browser window. Will tinker.

Made a couple tiny adjustments,

Small browser:

image785×272 72.9 KB

Fullscreen (1920x1080)

image1130×377 99.4 KB

This is what I get on the screen on Chrome, although it also looks like something c...

Read more

04 Jan

Comment
    AndyB on Forums - Thread - Direct

Hi! Happy new year!

We’re aware of reports of store purchases or claims not arriving. Following a brief maintenance period, the item store and daily rewards system should be back online as of this writing, and we’re working on a plan to make sure all pending purchases/claims made over the holidays are delivered properly.

We’ll let you know as soon as they’re sent out - should be in the coming days. Thank you for your patience!


17 Dec

Comment
    AndyB on Forums - Thread - Direct

That should have been fixed with today’s patch. Are you still not able to use the misplaced gift?

Comment
    AndyB on Forums - Thread - Direct

Hi friends while I love me some weird banter I’d really like to keep this topic focused on forum nitty-gritty :adnyplz:

I will say I do like cauliflower crust on pizza though

Comment
    AndyB on Forums - Thread - Direct

I don’t think it did, no; at least not recently. We turned it on, yes, but it turned out to not actually do anything anymore with the way the systems were set up. In any case, it’s something I’ve brought up a few times and hope to have a proper solution for a future event. For now, I’m sorry for any disappointment or unmet expectations caused for this winter’s event.

Comment
    AndyB on Forums - Thread - Direct

Misplaced Gifts should be available now after today’s downtime. Hopefully in the future we’ll be able to bring back some of the more crunchy bonuses like for shards.

Comment
    AndyB on Forums - Thread - Direct

Servers are back online!

Comment
    AndyB on Forums - Thread - Direct

Won’t be this year, but it’s on the list of things we want to fix up further. The double shards buff doesn’t really work properly with the way we currently have events set up, so we can’t use it until we either change the functionality of that buff or create a new one.

We were planning to launch AoC’s seasonal event (Misplaced Gift) earlier this week but ran into some issues with the build we were working on to fix a couple small things. After today’s mini patch we should be able to at least get that going.

Comment
    AndyB on Forums - Thread - Direct

Customer support is not able to provide account support in a public forum environment. If you submitted a ticket, it will be responded to - please feel free to DM me with your ticket number and I can follow up.

Comment
    AndyB on Forums - Thread - Direct

The servers will come down for a small update 2021-12-17T17:30:00Z. The downtime is estimated to take 2 hours. This update includes some localization fixes as well as some fixes for events.


16 Dec

Comment
    AndyB on Forums - Thread - Direct

.jpg should absolutely be a supported file format here though.

testing:
cauliflower-

Looks fine to me here, on desktop. :confused: