11 days ago - AndyB - Direct link

If you haven’t gotten your purchases or claims at this point, please open a ticket with us for help.

10 days ago - AndyB - Direct link

Your friend will need to submit a ticket or petition on their own. We can’t help with that from the forums nor can we provide support for someone else through another person. A single petition is all that’s needed and if they keep deleting and remaking it (since you use plural “petitions”) then that would send them back to the end of the queue each time.