3 days ago - Mayra - Direct link

Greetings from Hell! And welcome to our forum.

Thank you for your report. Can you share with us if you receive any error messages?

Also, is your console on a wired or wireless internet connection?

We appreciate your patience while we review your case.

2 days ago - Mayra - Direct link


Thank you for your reply. Please try to get your console into safe mode and attempt to change the screen settings.

Here’s more information on how to proceed from the platform holder:

“Select Change Resolution or Change HDCP Mode. These options can be helpful when troubleshooting issues with blank screens.”

We hope this helps!

1 day ago - Mayra - Direct link


We appreciate you trying the troubleshooting steps. We shared the information with our team for more investigation.

Please, keep your eyes on your forum notifications as we might reach out in private to request more details.

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