Greetings from Hell! And welcome to our forum.
Thank you for your report. Can you share with us if you receive any error messages?
Also, is your console on a wired or wireless internet connection?
We appreciate your patience while we review your case.
Greetings,
Thank you for your reply. Please try to get your console into safe mode and attempt to change the screen settings.
Here’s more information on how to proceed from the platform holder:
“Select Change Resolution or Change HDCP Mode. These options can be helpful when troubleshooting issues with blank screens.”
We hope this helps!
Greetings,
We appreciate you trying the troubleshooting steps. We shared the information with our team for more investigation.
Please, keep your eyes on your forum notifications as we might reach out in private to request more details.
Greetings,
Thank you for your reply. We shared the information with our team and they are still hard at work trying to narrow down what might be the cause of the issue.
We appreciate your assistance and understanding.
Hey! 
Thanks for letting us know. If by any chance it happens again, please take note of as many details as you can. Such as: what stage you were in, how long you’ve been playing, what weapons you used, what enemies are on screen, etc.
Any additional detail is appreciated by our dev team!
devtrackers.gg