[2023] Regarding Thrall Decay timers on Official servers - UPDATED

Hello everyone,

A quick update on the situation with lost Thralls on official servers that many of you have been experiencing. There was an error when updating the Summer decay timers which regrettably reduced Thrall decay timers to 1 day instead of the usual values. This has now been fixed and official servers have been triggered for a restart so the correct settings are picked up.

We are actively discussing the follow-up actions to rectify this as best as we possibly can. We will let you know as soon as we have an update on this.

Thank you for your patience and understanding.

UPDATE:
Sunday, September 3rd at 21:26 CEST

Greetings Exiles,

Following yesterday’s issue with the incorrect Thrall decay timer, we will roll the official Exiled Lands servers back to the backup from Friday, September 1st. This will undo any progress made on the official servers since then but will restore the lost Thralls.

While not ideal, given the time and hard-earned companions that players have lost, we feel that this is the best course of action to rectify the negative effects of this situation.

We are finalizing the necessary preparations to ensure that everything goes smoothly. The process will begin shortly, and we will update everyone as soon as it is complete.

We appreciate your fortitude and understanding during this time.

Thank you!

Nothing is off the table at the moment and all options are being considered.
We’re waiting for the rest of the team to evaluate the situation and course of action and take a decision.
For that we’ll very likely have to wait until Monday once all the team is back.

We’ll keep you updated on any news we have about this.