about 1 year ago - Ignasi - Direct link

Hey all,

We’re aware of this issue and we’re monitoring what could be causing this problem.

On a side note, please understand it is a weekend and most of the team is enjoying team with their families, so please don’t harass them via personal social media.

about 1 year ago - Ignasi - Direct link

Created a new thread here where we’ll provide any updates on the situation.

about 1 year ago - Ignasi - Direct link

There wasn’t a patch released this Friday, and it’s indeed one of the reasons why we avoid patching on Fridays. :sweat_smile:

about 1 year ago - Ignasi - Direct link

Hey all,

Just to clarify my previous message. The fact that is a weekend does not mean service should be interrupted. What I meant with that is that, especially during night time timezones, response time of our live team may be slow, and some people slower to reach so reaction time when an unexpected issue comes out of nowhere may sometimes hit in a spot where there’s not as many eyes and hands on deck as there normally would be.

The message was also in reference to some players who had used personal social media to send distressing messages to unrelated people in our company.

It is a frustrating issue for everyone, but please use our normal communication channels.

That being said, the issue is being monitored. That means, our team is looking at service logs, reports and data that’s reaching us and determining the real cause of the problem as there was no active changes on our end that would’ve caused this issue in the first place. The issue also seems to come and go, and affect some players and not others.

We will let you know once we have more specific information that we can validate and share in the thread here:

Thank you for the understanding and patience. It is a frustrating experience.

about 1 year ago - Ignasi - Direct link

Let’s move the discussion to this thread where we’ll be updating with any new information we can share: