[2019] "Account frozen" due to broken Account Management structure

Hey all,

I understand it’s frustrating and concerning to experience payment issues (on top of support wait times). We’re still working to address each ticket as they come in, in the order received.

While some billing/account issues may end up looking like they have the same end-result, the reasons and solutions for each issue must be investigated on a case-by-base basis and cannot be resolved in a public forum space like this.

That said, I’ll look into complaints from individual users and see what’s going on and what can be done. Thanks for your patience and support.