about 1 year ago - Mayra - Direct link

Greetings and welcome to our forum!

Thank you for reaching out to us. Can you share with us some details of your setup?

  • Which XBox model do you have?
  • Do you have your game installed to an SSD or HDD?
  • Is the console stable playing other demanding games?
  • Does it exhibit any signs of overheating while playing CE?

In the meantime, please try the following steps. Please ensure that your save is stored on the XBOX cloud before trying each of the following steps and letting us know if they help:

  • Reset the console cache by holding the power button for about 10 seconds until the console powers off, then disconnecting it from the power outlet for a couple of minutes, then try loading into your SP session.

  • Try to perform a soft factory reset while keeping games and apps. If the above procedures don’t help, please try to perform a full reinstall of the game.

Thank you for the poke @sestus2009 :slight_smile:

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