over 4 years ago - Hugo - Direct link

Hello @Vampira246, thank you for getting in touch.

Can you ensure that your friend has its console on a wired connection?

Does he have any issues with joining other official or private servers within his region?

Was he ever able to play in this private server without issues?

over 4 years ago - Hugo - Direct link

If rebuilding the PS4 database doesn’t help, please ask your friend to try performing a full reinstall.