Greetings,
Please follow the stated in the Official servers guidelines to submit a ticket. Also, make sure to select “Character transfer issues” under the issue type.
Official Servers - Terms of conduct, guidelines and procedures
How to contact us If you want to report players, clans, exploits, or connectivity issues in any of our Official Servers, please contact us through Zendesk , our team will get back to you using the provided email.
Make sure that you fill all the text fields with accurate information, and that you provide irrefutable veridic proof and evidence to back up your report. This includes, but is not limited to, screenshots, videos, timestamps, names of characters and guilds, profiles.
We won’t be able to refund or return any loss of property caused by an infraction or abuse and as a result, any such requests will be dismissed.
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