Hey @Asmilk
You mention this thrall death happened in an official servr, could you let us know the name of the server and the approximate date of it?
As per the rant, please do remember to report infractions via funcom.zendesk.com.
While we don’t generally discuss Zendesk related stuff on the forums, I’ll make a small exception here just to give some insight.
The automated response you received is sent to tickets that spent (under the current settings) 14 days in the backlog with no progress being done to them. The lack of progress is not neglect, but a matter of priority. Tickets are organized by priority depending on type of infraction and severity of it. While ideally, our Zendesk team would love to address every single ticket received, with the current workload that is not feasible.
However, if a ticket is automatically closed, and the issue is still causing trouble, we suggest to send a new ticket reporting it.
As a final note, while we understand the frustration when affected by an unpleasant situation when playing online, official servers are a free service offered to our players, but it is not the only way to play the game. There are many thriving communities (see our Servers and clans section in the forums) with different rulesets and admin presence, and on PC, Mod setups, that may better align with your preferred way to play.
Now, getting back on topic. Thank you for reaching out via DM. We’ve submitted the details you provided to our team, who is now looking into this thrall issue and how to reproduce it.
devtrackers.gg