[2022] Land Claim Abuse on Official Servers: Feedback/Discussion

Hey everybody,

Please stop the forum PVP, including personal attacks and abusing the flagging system.
It’s disappointing to have to remind you all of this so, pretty please?

There is no specific restriction on how many locations you can build. I can’t see this ever being a problem on a PvP server. The more locations you have, the harder it is to defend them all. An extreme situation on a PvE server could hypothetically call for intervention.

Clan size is not going to affect how we assess or address land claim abuse.

I do think that suspensions and bans are a necessary tool for Funcom Customer Support. That being said, there are aspects of the current process that we feel are lacking. Communication with players is something that we hope to make simpler in the future. It will just take time to get these changes implemented.

For anyone who doesn’t know, there is an existing process for requesting information about action and for appealing the decision. At this time, the process requires you to make a new Zendesk ticket that includes your Guild name and server number. You may not use an existing Zendesk ticket as a direct line to Customer Support.

Do you think it is more beneficial to have upfront warnings/clear rules and swift punishment or vague rules/subject judgment and less severe punishment?

There are arguments for both ends of this spectrum. The volume of reports we receive, the size of our staff, and a number of technical challenges are things we have to consider. To me, it would be ideal to have the clearest possible rules. There are a lot of good reasons why that probably won’t be 100% achievable, but it is probably in everyone’s best interest to try.

It might be better if I get a specific example from you about this. Land claim abuse on PvP servers will be viewed differently since players do have methods to remove buildings on their own. I think this was the spirit of your question, but you will have to let me know.

Edited for grammer

There are other reasons beyond the scope of land claim why a player may have been suspended. We hope to do something similar for those rules as well in the near future.