[2021] Twitch drops not showing up

Did you make sure to physically press the ‘Claim Item’ button on the drops you received?

Hmm, strange. Are you absolutely certain you’re on the right Twitch account? I just checked my personal Twitch account and I still have all the drops I claimed visible in my Twitch inventory.

I have to confess I’m uncertain what happened then. The drops and inventory system are on Twitch’s end; all we do is feed the items into it and set campaign dates. We wouldn’t have taken any physically claimed rewards away to my knowledge. Like, as long as you’ve actually hit that Claim button on your Twitch Inventory then you should have the reward and keep it.

You may want to contact Twitch support and see if they know anything?

I really don’t know what more we can do on our end…if the items aren’t in your Twitch drops inventory we wouldn’t have a way to grant them to you or ‘restore’ them in any fashion. While I can’t offer promises, we would really like to run similar campaigns in the future so there may be a chance to snag some of the items again, but I’ve got nothing beyond that. I’m sorry

We're looking into this. Thanks! 

We've been working with Twitch and they say nothing is wrong and the drops are hooked up correctly. I'll be redoing all of the future drops to make sure they're all correct. 

This is now fixed and as long as you're Twitch is connected to Crowfall you'll get the drops you've earned. Check your inbox in game.