Crash On Launch - Steam

I’ve responded to your query via the Support Portal.

I sent a request for additional information, in my response yesterday. Could you check your email, perhaps your ‘Spam’ inbox, and respond over there please?

I’ll paste my response below.

Sorry to hear this. Is a conventional crash report produced, that you could paste here?:

1. Reproduce the crash
2. A window should be displayed prompting you to enter what you were doing prior to the crash occurring
3. Enter the requested information and press ‘Save’
4. Another window containing a long ‘GUID’ string and an option to ‘Copy to Clipboard’ should be displayed
5. Please click the ‘Copy to Clipboard’ button and paste it in here

Alternatively, if no crash report is displayed, please provide us with your most recent console logs and darktide_launcher.log . Both can be located in the Darktide AppData directory using the instructions below:

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK’
3. Navigate to AppData\Roaming\Fatshark\Darktide

Thanks in advance!

That looks like a Windows error. This is the kind of crash report we’re looking for:

As odd as this sounds, we wonder if this might be related to the ‘&’ in your Windows username. This is something we need to address if this is the case, but wondered if you’d be willing to try removing it to rule out whether or not it is indeed the culprit?

I’ll remove your screenshot as it contains personal data, and will respond to your DM.