FatsharkJulia

FatsharkJulia


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I missed this initially, but your GPU drivers are outdated by more than a year.


Yesterday

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We have released a new update on the experimental branch in Steam which contains new logging to support our investigation. To crash whilst using this branch would actually be very helpful for us!

PLEASE READ THE INSTRUCTIONS BELOW FULLY! THANK YOU.

  1. Open the Steam client
  2. Right-click Darktide in your Steam library
  3. Select ‘Properties’
  4. Select ‘Betas’
  5. Enter the password cTYPtKTsfMDsLHAV
  6. Select ‘Check Code’
  7. Select the ‘None’ dropdown, and experimental - Experimental Builds should now be within the list
  8. Select experimental - Experimental Builds
  9. Clos...
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Comment

It looks like you’re experiencing our notorious GPU-related crashes, unfortunately. Our developers are on the case.

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For anybody missing this option, could you make sure ‘Hardware Accelerated GPU Scheduling’ is enabled?

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Did you use the same email address as the one used here to submit your ticket? On looking it up in our Support Portal, it returns no results. If you created your ticket using another email address, please DM it to me

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If you haven’t already, please use the ‘Verify Integrity of Game Files’ option, which is accessible via the Steam client using the instructions below:

  1. Right-click Darktide in your Steam library sidebar
  2. Select ‘Properties’
  3. Select the ‘Local Files’ tab
  4. Select the ‘Verify Integrity of Game Files’ button
  5. When complete, close and reopen Steam
Comment

There will be an underlying driver or hardware-related explanation for your issue. Please see: https://support.fatshark.se/hc/en-us/articles/360038965013--PC-How-to-Resolve-PC-Crashes-Loss-of-Responsiveness-or-Blue-Screens-BSOD-

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:smiley: This is an issue on our end that we need to address, no hacking here! Thank you for taking the time to let us know!


27 Jan


23 Jan

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This is a known issue! Thank you for the additional information. :slight_smile:

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Could you also share a crash report with us, please?

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It looks like you’re experiencing mostly GPU-related crashes but there are some vague Access Violation crashes in there, which I’ve raised with our developers. I apologise I’m not able to help more with this.

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We’ll check it out. Would you be able to also upload your darktide_launcher.log, please?

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Do you have a crash report or console logs you could share with us, please>

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Thanks for letting us know. Our developers are exploring every possible avenue and have combed through a lot of data but I don’t believe we’ve identified any correlation with CPU bottlenecks based on the statistics. I will certainly share this with them however! :slight_smile:


20 Jan

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Thank you for the console log. Could you also share your darktide_launcher.log please?


18 Jan

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Unfortunately, the crash data is actually missing from your logs, which is an issue in itself. Until we can see that crash data, we’re somewhat limited, but we’ll look in to this.