FatsharkJulia

FatsharkJulia



Post

We are aware of a crash that seems to occur only on specific operatives. For example, you may be able to play as Veteran, but experience crashes when playing Psyker, or the other way around.

This is due to be addressed in our upcoming hotfix, however, you may be able to work around the issue using the instructions below:

NOTE: If Steam Cloud saving is enabled for Darktide, this may automatically restore the AppData and consequently cause the error to resurface. You can disable Steam Cloud Saving for Darktide via the Steam client by:

  1. Navigate to your Steam library
  2. Right-click Darktide
  3. Select ‘Properties’
  4. On the ‘General’ tab, scroll down to ‘Steam Cloud’
  5. Disable ‘Keep game saves in the Steam Cloud for Warhammer 40,000: Darktide’

NOTE: This will reset any custom keybindings.

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK...
Read more
Comment

We are actively investigating the error pictured below, which is occurring for some players both on launch and during play:

z9mzh3pij0vc1

The directory path included in the error may not match yours, but the underling cause remains the same.

We understand this error persists despite using the ‘Verify Integrity of Game Files’ option, in addition to reinstalling, etc.

Thank you for your patience as we continue to investigate.

Existing reports may be merged here, to help us keep track of the issues being reported.

Comment

We are currently investigating an issue relating to the Microsoft Visual C++ Runtime Library. The error displayed will look like this:

error

Microsoft Visual C+ + Runtime Library
Assertion failed!
Program: .rhammer 40,000 DARKTIDE\binaries\DStorageCore.dll
File: C\ w\1\s\dstoragecore\ib\Request.cpp
Line: 1029

Expression: m_ state != Requestate::Completed II m_ isCanceled

For information on how your program can cause an assertion
failure, see the Visual C+ + documentation on asserts

(Press Retry to debug the application - JIT must be enabled)

This error was introduced with the most recent update, and we are working to address it.

For some players. reinstalling Darktide has resolved the issue, but we understand this is no...

Read more
Comment

This is a known issue and our developers are on the case, apologies.

Comment

Great, I’ve refunded your item!


Yesterday

Comment

No problem, all done for you.

Comment

Sure, all done.

Comment

Please provide the URL to your Steam profile, or GamerTag.

Comment

Unfortunately, it looks like these items may have been purchased outside of our 30-day refund window.

Comment

Our developers are looking in to this. Apologies for the inconvenience.

Comment

I’ve had some very bad news. Whilst our Backend Engineers are addressing my (lack of) ability to restore weapons, unfortunately, once the issue is resolved, we won’t be able to restore weapons deleted prior due to the nature of the issue. This is very disappointing, and I apologise for the outcome.

Post

Got it. Please run through the steps below:

NOTE: If Steam Cloud saving is enabled for Darktide, this may automatically restore the AppData and consequently cause the error to resurface. You can disable Steam Cloud Saving for Darktide via the Steam client by:

  1. Navigate to your Steam library
  2. Right-click Darktide
  3. Select ‘Properties’
  4. On the ‘General’ tab, scroll down to ‘Steam Cloud’
  5. Disable ‘Keep game saves in the Steam Cloud for Warhammer 40,000: Darktide’

NOTE: This will reset any custom keybindings.

  1. Press the Windows key + R
  2. Enter %appdata% within the search input and select ‘OK’
  3. Navigate to: AppData\Roaming\Fatshark
  4. Delete the entire ‘Darktide’ directory

You will then need to use the ‘Verify Integrity of Game Files’ option, which is accessible via the Steam client and will ensure the installation is complete.

  1. Righ...
Read more
Comment

I’ve raised this with our developers! Thanks for letting us know.

Comment

Hello! Could you show me which items you have in your store at current? Just a simple screenshot will do.

Comment

Hello! Usually, this wouldn’t be a problem, but there is a sudden issue in our backend which makes item restoration unavailable to me right now!

I’ve raised this with our Backend Engineers, and as soon as this issue is solved, I will see to this.

I’m marking this post as need-more-info so I know to return to it.

Comment

This should be addressed in our latest hotfix, unpinning.

Comment

This should now be resolved with our latest hotfix. Let me know if you have any trouble.

Post

Make a backup of both directories (Steam Cloud data + Darktide AppData) as it’s my understanding they work in unison!

Comment

There are undeniable improvements we need to make in the realm of reporting, I wholeheartedly agree that you should be able to make reports In-Game, along with other mechanisms to prevent missions being held hostage.

I’ll have to redact the names here, but in the mean time, I recommend submitting a report over in our Support Portal and our moderator Alan will see to it.

Comment

I didn’t actually know this, but luckily our developers did, and it will be resolved for all!