FatsharkJulia

Apologies for the delayed response. Are you using a VPN, or anything else that could be interfering with your connection?

Please contact Microsoft Support, as they handle all monetary purchases and will be able to look in to this for you. In the mean time, I will remove your screenshots, as they may contain sensitive data.

Certainly, I’ve refunded your purchase.

This seems to be both a vague and uncommon crash. Could you try running through the solutions here please?:

For reference, this usually happens when the same Curio is equipped in separate slots.

This is an unusual issue for Xbox! Could you try clearing Darktide’s local save data?

Please enable the Steam Overlay.

I’ve reached out to their developers for their advice on this case due to the limited crash data available to me, and I will keep you posted.

Hello! Would you be able to include a screenshot or screen recording of what you’re seeing please?

Certainly, all done for you.

Sure, all done.

Done!

Sure, done!

Please use the ‘Verify Integrity of Game Files’ option:

1. Right-click Darktide in your Steam library sidebar
2. Select ‘Properties’
3. Select the ‘Local Files’ tab
4. Select the ‘Verify Integrity of Game Files’ button
5. When complete, close and reopen Steam

I’m very sad to say we temporarily don’t have the ability to restore weapons due to an issue in our backend. Another player here has had the same unfortunate news:

We are aware of a crash that seems to occur only on specific operatives. For example, you may be able to play as Veteran, but experience crashes when playing Psyker, or the other way around.

This is due to be addressed in our upcoming hotfix, however, you may be able to work around the issue using the instructions below:

NOTE: If Steam Cloud saving is enabled for Darktide, this may automatically restore the AppData and consequently cause the error to resurface. You can disable Steam Cloud Saving for Darktide via the Steam client by:

1. Navigate to your Steam library
2. Right-click Darktide
3. Select ‘Properties’
4. On the ‘General’ tab, scroll down to ‘Steam Cloud’
5. Disable ‘Keep game saves in the Steam Cloud for Warhammer 40,000: Darktide’

NOTE: This will reset any custom keybindings.

1. Press the Windows key + R
2. Enter %appdata% within the search input and select ‘OK...

We are actively investigating the error pictured below, which is occurring for some players both on launch and during play:

The directory path included in the error may not match yours, but the underling cause remains the same.

We understand this error persists despite using the ‘Verify Integrity of Game Files’ option, in addition to reinstalling, etc.

Thank you for your patience as we continue to investigate.

Existing reports may be merged here, to help us keep track of the issues being reported.

We are currently investigating an issue relating to the Microsoft Visual C++ Runtime Library. The error displayed will look like this:

Microsoft Visual C+ + Runtime Library
Assertion failed!
Program: .rhammer 40,000 DARKTIDE\binaries\DStorageCore.dll
File: C\ w\1\s\dstoragecore\ib\Request.cpp
Line: 1029

Expression: m_ state != Requestate::Completed II m_ isCanceled

For information on how your program can cause an assertion
failure, see the Visual C+ + documentation on asserts

(Press Retry to debug the application - JIT must be enabled)

This error was introduced with the most recent update, and we are working to address it.

For some players. reinstalling Darktide has resolved the issue, but we understand this is no...

This is a known issue and our developers are on the case, apologies.

Great, I’ve refunded your item!