devtrackers.gg
i’ve put in so many support requests but they never fix my one problem! i got a single response on one email saying “how was your experience getting help” with absolutely no help smh.
External link →i’ve put in so many support requests but they never fix my one problem! i got a single response on one email saying “how was your experience getting help” with absolutely no help smh.
External link →We do have 7-day a week staffing. We typically respond within 24 hours, though occasionally it may take longer depending on the situation. We do respond to 100% of requests so this shouldn't be happening and we're looking into it.
If you get no response and a CSat request, please reach out again and let us know. I found your ticket and it looks like we've sent 3 responses. Please check your junk filter/mail as well.
In the meantime, please send an in-game bug report detailing the issue and noting that you aren't getting support responses. This should be one we can solve with just your username which we'll get from the bug report.
If anyone else is having issues contacting us, please feel free to reach out via the #technical-workarounds channel in Discord. https://discord.gg/dauntless
Thanks for the patience!