Original Post — Direct link

I asked support and this is their reply

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It seems for technical reasons they can only grant Arcstone back to all the people affected by downgraded equipment.

I don't understand much about the internal way of compensating for this but in my head the same way you can give Arcstone you could probably also give back other materials.

I might be wrong and it can be a lot more complex than that so i'll wait until the devs announce something new but as the owner of a plethora of sets and weapons maxed out this is pretty disappointing.

How do you guys think this should be handled?

I know it's a sensitive matter for some people but try to keep it civil.

EDIT: format and typos.

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over 5 years ago - /u/Phx-Shae - Direct link

Hello,

I understand not wanting to learn hard earned progress. It was never our intention to have you lose any items, but we are working on how to fix the various issues. Our customer support cannot grant everyone the items they need, in this instance it will be done by the dev team.

Just to clear the air, we are writing a script to return the following items to players who lost them in the merge: Dull Arcstone, Shining Arcstone, Orbs, and Rams. Hopefully this will help you on the road to +15 with all your gear <3

We will update you with an ETA as soon as we have one. :}

Edit: Updated Notes to Rams

Edit 2: ETA will come as soon as we know.