[2019] My foundees account has been wiped because it proceeded may 24th 2018

Hey all,

I contacted support because of an account linking issue, and after a couple of mails they tell me this:

Simon (Phoenix Labs)

May 25, 18:01 PDT

Hi there,

As your receipt shows a date that precedes May 24th 2018 (April 26th 2017), this indicates that your account (and this Founder pack) has been wiped.

Sorry for the inconvenience.

Best regards, Phoenix Labs

So now I lost the 80 Euros I paid for the founders pack and will also not be compensated. How should I proceed in this? They just can't steal my money. I paid fair and square, waiting for full release and now they just remove my things?

EDIT

so luckily there was a misunderstanding. It was indeed progression that was wiped. They transfered it back to my account. I was really scared there for a moment because my experience with epic isn't all that great.