over 5 years ago - /u/Phx-Shae - Direct link

Server issues are currently being investigated. Everything, including but not limited to hunts, mastery, hunt pass experience, drops will all return to normal. Please take all information to this post or on this PSA. Post are being removed as they are spamming the subreddit with information we already know.

For all of you asking if you are the only one, no you are not <3

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over 5 years ago - /u/Phx-Shae - Direct link

Originally posted by OliverClothesov87

Why? Queues are a major issue with this game that many would like to see be addressed. If they can't/won't add servers, then we should at least be notified on the steps they are taking. Because this "increasing server capacity” stuff isn't working.

We are increasing capacity, but if something goes wrong we have to lower it before working up again.

We have mentioned before why buying servers will not fix the problem. Here is that response:

The short answer is that "more servers" is a tempting idea, but it probably won't solve any problems.

Video game server networking and architecture is complicated and hard. If buying more servers would solve the problem, I promise that we would do it in a heartbeat <3

Here's the best way I can break down what's up.

  1. No two online games are the same. The requirements for networking are different and require custom solutions. The more involved and sophisticated the game, the more complicated the solution.

  2. Networking can always get better. There's always room for improvement, optimization, and enhancement. Except for Halo 2. That sh*t was perfect.

  3. Because there's always room for improvement, the people who focus on networking solutions are always working on improvements. From day one, up to launch, and well after launch - these engineers are working to improve networking conditions.

  4. Because of this, there is a delicate balancing act. How do we get the absolute latest and greatest version of our networking designs to players? Well, it requires constant testing and iteration. Which is what we do.

  5. The closer any game gets to launch, the more we learn about what the real-world environment will be like. Over-estimating or under-estimating capacity is a false dichotomy in this situation. The reality is much more juggling hundreds (if not thousands) of changing variables that are affected by a dozen different companies and partners.

  6. So, developers make the best possible guess they can and then they start building. As soon as the game goes live, you start learning about what reality is. Then you shift your focus to make your solution match reality. Then reality continues to evolve. This is the life of a network engineer.

Having enough boxes or a big enough box for everyone is not usually the problem. The problem to solve is how to get everyone into the right box and then move them quickly and painlessly between boxes around the world

Toss in our amazingly ambitious crossplay plans and, well, we are hugely flattered by how many people showed up and we're doing everything we can to get everyone in and playing as quickly as possible

TL;DR Designing network architecture is a lot like being a baseball outfielder, but you're not allowed to move your feet until the ball is already coming down. You use your best instincts and make informed, educated decisions - but sometimes you're gonna have to hustle after that ball! - Link to Comment

over 5 years ago - /u/Phx-Shae - Direct link

Originally posted by RS_Mede

This was a good idea.

Agreed, this was a good idea. Much appreciated u/arcbaltic <3

Edit: I forgot to thank you for reminding me earlier

over 5 years ago - /u/Phx-Shae - Direct link

Originally posted by RS_Mede

Any comment on the censorship of posts and replies criticizing PHX's poor performance with their console port thus far?

I have been lucky enough to have not been personally effected yet - but I think it's clear that deleting any nay-saying is problematic and will do more harm than good in the long run.

Which post are you referring too? At the moment the community mods and myself have been doing the following:

  • Removing Bugs so they can be directed to the Megathread, that way we can get all the information we need.
  • Removing NSFW memes
  • Removing server/queue related posts and pointing them towards the PSA so we can get all the information in one place instead of 500 different places
  • Removing low-effort/duplicate memes temporarily as request from many community members (since the forums are down)

We will never remove a most because we don't like the feedback. Negative feedback is just as important as positive feedback. We will remove posts that have a absurd amount of vulgar languages in the feedback, then ask OP to repost with the language edited out <3

We are not going to censor anyone's opinion about Dauntless, but we do ask for it to at least be constructive. Posts like "Game sucks" or "Game is great" don't really help anyone nor can we use this feedback to make Dauntless better.

As bans, no one but the community mods (none of which are PHX) and myself provide those. Only in extremely rare cases do any other Devs have anything to do with removals or bans.

Edit: One more point added

over 5 years ago - /u/Phx-Shae - Direct link

Originally posted by ReadyHD

Damn, the game devs have mods on this sub? I thought this was a community sub.

I think it's a bad idea to be shutting down your communities rage by deleting their posts when you work for the company behind it

For what it's worth, this is what is actually happening on the subreddit at the moment: Link to comment

The only ones actively doing modding are 8 community mods, who do not work for PHX, and myself. Only in extremely rare cases do any other Devs have anything to do with removals or bans.

I can promise we will never remove just because it's negative, nor do we ever what too. Removals of these kinds of posts are requested by many community members before we ever take action (unless it is against the subreddit rules).

over 5 years ago - /u/Phx-Shae - Direct link

Originally posted by Warder10000

Are the servers down?

I’m getting an error and cannot log in

Servers are temporarily down, they should be back up in ~10 minutes.

over 5 years ago - /u/Phx-Shae - Direct link

Originally posted by jebisekrava

I’m kinda bummed . Was looking to play tonight and it says there’s maintenance. Any eta on when they’d go up

The servers are only expected to be down a couple minutes.

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