about 1 year ago - /u/slayerdk-PHX - Direct link

We are working hard to quickly resolve live issues.

For more help or assistance with your account, contact Dauntless Player Support.

- Phoenix Labs Development Team


Greetings Slayers!

With every patch comes unforeseen bugs. Until the next patch is released, this will be the place to post your reports on bugs or other technical issues. These Megathreads provide both the developers and the community a consolidated place to track current and pending issues.

Prerequisites:

  1. We request that you upload your screenshots/videos of potential issues to Google Drive and include the link to that evidence with your report. When using Google Drive, please make sure the Share Settings for each file/folder is set to "Anyone with the link", otherwise we will not be able to see it.

  2. Provide as much information as you can both in the format and in your Extra Details. This helps us recreate bugs on our end and discover if the issue is widespread or localized.

Please copy & paste the format below when creating a comment.

Bug Submission Format:

In-Game Name:

Type of Bug: Behemoth, Weapon, Gear, Performance, Cosmetic, Visual, etc.

Google Drive Link(s): See Prerequisites for instructions.

Normal Behavior: What is normally supposed to occur?

Actual Behavior: What actually happened?

System Specs: Internet speed, Operating System, CPU, GPU, (or Console).

Geographic Location: This is so we can verify which server you are connected to.

Session ID: (Optional) This can be found at the top right-hand corner of your screen.

Reproduction Rate: 1/10: Occurs once every 10 times, 10/10: Occurs every time

Reproduction Steps: How can we cause it to happen so that it may be tested?

Extra Details: Anything else that may help?

Every comment might not be addressed, but rest assured that the devs go through each one.

Before commenting, please aim to upvote comments that are the same or similar to an issue you have experienced, as someone else may have mentioned it already.

External link →
about 1 year ago - /u/slayerdk-PHX - Direct link

We are working hard to quickly resolve live issues.

For more help or assistance with your account, contact Dauntless Player Support.

- Phoenix Labs Development Team


Greetings Slayers!

With every patch comes unforeseen bugs. Until the next patch is released, this will be the place to post your reports on bugs or other technical issues. These Megathreads provide both the developers and the community a consolidated place to track current and pending issues.

Prerequisites:

  1. We request that you upload your screenshots/videos of potential issues to Google Drive and include the link to that evidence with your report. When using Google Drive, please make sure the Share Settings for each file/folder is set to "Anyone with the link", otherwise we will not be able to see it.

  2. Provide as much information as you can both in the format and in your Extra Details. This helps us recreate bugs on our end and discover if the issue is widespread or localized.

Please copy & paste the format below when creating a comment.

Bug Submission Format:

In-Game Name:

Type of Bug: Behemoth, Weapon, Gear, Performance, Cosmetic, Visual, etc.

Google Drive Link(s): See Prerequisites for instructions.

Normal Behavior: What is normally supposed to occur?

Actual Behavior: What actually happened?

System Specs: Internet speed, Operating System, CPU, GPU, (or Console).

Geographic Location: This is so we can verify which server you are connected to.

Session ID: (Optional) This can be found at the top right-hand corner of your screen.

Reproduction Rate: 1/10: Occurs once every 10 times, 10/10: Occurs every time

Reproduction Steps: How can we cause it to happen so that it may be tested?

Extra Details: Anything else that may help?

Every comment might not be addressed, but rest assured that the devs go through each one.

Before commenting, please aim to upvote comments that are the same or similar to an issue you have experienced, as someone else may have mentioned it already.

External link →
12 months ago - /u/Cinco4706 - Direct link

Originally posted by Ok-Morning5411

Is anyone else having problems with the Hunt Pass?

I got one but I haven’t been getting the associated loot or the level based rewards. It’s frustrating because I can’t even use the option to buy another one because nothing happens when I attempt.

▪ In-Game Name: xXReySavageXx

▪ Type of Bug: Hunt Pass

▪ Google Drive Link(s): https://photos.google.com/share/AF1QipP0kNYQ1v6HUiCM_Cw1f89kaqhkfSHnFcBxPv9dWnP6Bp-m3qev2T3W0ASr10dCvw?pli=1&key=aTcyRjg1WlJTcFAtMVBaMUFrdnk3ZTVBNGRPTlhR

▪ Normal Behavior: im normally supposed to get the benefits of the pass

▪ Actual Behavior: I did not get the benefits of the past after purchasing

▪ System Specs: PS4

▪ Geographic Location: USA/East

▪ Session ID: (Optional) This can be found at the top right-hand corner of your screen.

▪ Reproduction Rate: 10/10

▪ Reproduction Steps: try to purchase another pass or hunt and see what happens

▪ Extra Details: N/A

Hello /u/Ok-Morning5411 since this appears to be an account level issue, please reach out to Dauntless Player Support and we'll look into it. Please include any details you can think of like when you purchased it etc. A video may help as well to see where the visual issues occur.

12 months ago - /u/Cinco4706 - Direct link

Originally posted by Ok-Morning5411

I did fill out a request on the website, the actual in game reporting system, as well as Reddit. I’m not sure what else I have to do

Edit: I have just submitted another report

Thanks, we'll look into it there since this seems to be an account level issue that may need some clarity. As far as the in-game report, a redirect to our support site should have happened on this one so I'll definitely look into this. Thank you so much for your patience!