devtrackers.gg
Firstly, an update - keys on our site have been topped up, however the site is currently down - We made some mistakes with how we setup Cloudflare on our site, which resulted in issues with keys being distributed to some people - bad keys were being sent out to multiple users at once, resulting in some users getting keys that had already been redeemed. We have revoked the affected keys, and once the issue is fixed the site should go back up with functional keys for you. Not everybody is going to be able to get one currently, and for that we're deeply sorry. However, we'll continue to top up the site as Valve gets keys to us.
Next up, this is less of an update, but we wanted to discuss the situation as it stands:
We did take precautions on the website in preparation for release, but we were expecting about 40k-100k users, not over 22.6 Million requests, and currently taking in ~600k requests per hour. This is due to a mix of unintentional and intentional attacks, resulting in the website going down numerous times, despite all our best efforts. The deliberate attacks seem to have tapered off after the initial hit, and through the night we tested several measures to keep the site up - this resulted in the site going up and down as we tested these various measures, though this was caused by user volume as best we can tell. During this period, and through the next day, the site was mostly down while we attempted to address things on our end. We have done, and will continue to do all we can to resolve these problems, but we are still undergoing intentional attacks and heavy load from legitimate users, which hamper progress significantly.
This is less to do with development, but there have been multiple scammers making streams of other, actual partners streams, and scamming people for follows while giving out fake keys, as well as one instance of people impersonating me, and spreading lies. If you come across these people, please report them and move on. Do not give them a platform to stand on, or the attention they're looking for, thank you. Additionally, there have been some fake links going around, such as one that looks almost exactly like the real QI Software store page, but the link ends in .cc and not .ca. These appear to be IP Loggers, do not click them. There are also links going around claiming to provide a download for the game - these do not provide access to the game, and instead contain the Wannacry malware, and should not be accessed.
Keeping all of this in mind, this statement is not meant to deflect blame from ourselves. We've failed our community in numerous ways over the last few days, and nothing we can say here can make up for that. For that we're deeply sorry, even if we recognize those words mean little at this point. We should've been a lot more clear from the get-go about the situation, and ended up severely mishandling the whole affair. We can't fix what's done, but we sure as hell plan to make things right for everybody.
That's all we have for you, unfortunately. We know that we've made a lot of mistakes over the last few days, and there's no taking that back, but rest assured that we will be getting everybody their keys. Even if this launch isn't what we hoped, I know we can make the most of it. Thank you.
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